Please note this event is open to all ACCJ members and their guests.
We are delighted to announce the 2017 CEO Forum will host a Luncheon event with special guest, Sarah L. Casanova, President and CEO, Representative Director, McDonald’s Company (Japan), Ltd.
After a turbulent business environment in 2015 in which the company recorded the largest loss in its history, McDonald's Japan solidified its business in 2016 and began re-investing in its brand and executing a major turnaround. McDonald’s Japan’s Same-Store Sales have been increasing at a double-digit pace for 20 consecutive months. The company forecasts net income of 20 billion yen in 2017, which will be the highest since McDonald’s Japan became a public company. What’s been behind these results?
Listen to Sarah Casanova, Representative Director, President, and CEO of McDonald's Japan, tell the story of how she drove the company to change its culture and pursue an unrelenting focus on customer service. How did McDonald's Japan implement this successful business change and get its mojo back?
For more information about Ms. Casanova, please click here.
Don't miss this unique opportunity and learn how to win back the hearts of consumers!
Sarah Casanova, Harry Hill, Co-Chairs
The American Chamber of Commerce in Japan
NOTE 1: This event is OFF THE RECORD.
NOTE 2: If you cancel after the stated deadline, the full meeting fee will be charged to your account. Sorry, no substitutions or walk-ins.
NOTE 3: If you are driving to Tokyo American Club, please inform the ACCJ of the make, model, color and plate of the vehicle, by the registration deadline, as arrangements must be made. A 1,100 yen parking fee will apply.
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