Finance & Business Office Manager
TELL
Please send your CV or resume to TELL HR at tell-hr@telljp.com
<About Us>
TELL is a not-for-profit organization dedicated to providing the best, most effective support and counseling services to the international community in Japan, specifically to address the country’s growing (and, in many cases, unmet) mental healthcare needs. Our unique 3-in-1 structure (combining lifeline + counseling + outreach pillars within a mission-driven NPO structure) enables us to reach and impact a diverse range of communities. This approach allows us to address intricate human challenges in a more multi-dimensional and holistic manner.
Joining TELL offers a rare opportunity to apply your skills and experiences to an organization that makes a tangible difference in people's lives every day. As a senior leader, you will have the opportunity to shape both the strategic direction and operational excellence of one of Japan's most respected mental health organizations serving the international community.
<The Role >
The Finance & Business Office Manager is responsible for leading all finance, accounting, and certain administrative functions, including compliance, external vendor management, and procurement. The role ensures strong financial governance, compliance and operational efficiency is maintained to ensure support for TELL’s business operations. In addition to financial reporting responsibilities, the role also comprises forecasting and commercial performance analysis to support TELL’s strategic priorities.
This position is the senior leadership position within TELL reporting to TELL’s Executive Director, and would suit a candidate who shares TELL’s vision of building a vibrant, sustainable organization; fostering the growth and development of all staff and stakeholders; embracing diversity with compassion and respect; and engaging with external organizations to bring value and talent to TELL.
The Finance & Business Office Manager works closely with TELL’s Executive Director, Board, and the Lifeline, Clinic, and Outreach business pillar leads.
<Working Arrangement>
This is a one-year fixed-term employment contract position with a strong intention to renew.
Around 120 hours per month dedicated to this role.
Working from home arrangement available, but expected to work at the TELL Tokyo office (Wesley Center 2F, 6-10-11 Minami Aoyama, Tokyo) minimum once a week.
<Responsibilities>
Finance Management
As a Finance Manager, this position will be responsible for TELL’s overall and hands-on finance/accounting activities such as;
Support revenue growth through streamlined operations and improve cost efficiency.
Assist directors in preparing budgets.
Monitor actual performance vs budget and provide advice to directors.
Monitor cash flow to ensure sufficient liquidity for operations.
Ensure finance, accounting, and HR (mainly payroll) compliance (responsible for Tax, Labor law, NPO rules audits).
Responsible for NPO certificate renewal (every 5 years).
Monthly Financial reporting.
Monthly movements
Divisional profit & loss
Year on year analysis
Actual vs. Budget analysis
Activity report
Update the plan to complete for the year.
Coordinate with the directors to prepare the activity plan for the new year.
Other projects as directed by the Executive Director, TELL Board and its Finance Workstream.
Business Office Management
The Business Office Manager leads the day-to-day office operations which include the direct oversight of the Finance, and general office and administration functions.
Work with the Executive Director to turn strategy into actionable plans and implement organization-wide initiatives.
Foster a healthy and high-performing working environment and culture.
Ensure office compliance, BCP and security.
Lead and develop the Accounting & Payroll Coordinator while partnering closely with HR and other back-office functions.
Manage and work with external vendors to ensure effective financial operations, payroll administration, compliance, IT helpdesk, and business support functions.
<Required Qualifications, Skills and Experiences>
Finance/Accounting Experience/skills
Native level written and verbal Japanese language skills (need to manage Japanese tax and government audit).
Minimum 15 years in accounting or finance (including minimum 5 years of working experience under the Japanese finance/accounting system).
Financial reporting, Budgeting & Forecasting, Internal controls and audit (internal or external).
Professional Certifications such as CPA is strongly preferable. - Excellent written, and verbal communication in English.
Business Management Experience/skills
A personal and professional alignment with TELL’s mission and values, reflecting a genuine dedication to advancing mental health initiatives.
Bachelor's degree or higher preferably in Finance/Accounting/Management.
Five years minimum in management experience, demonstrating leadership in guiding and overseeing teams toward strategic goals.
Others
Ability to work collaboratively (kind, helpful and professional) in an evolving NPO environment.
Excellent communication and interpersonal skills, with an ability to engage and build relationships with internal and external partners.
Interest in or knowledge of mental health issues and a commitment to reducing stigma. - High level of creativity and strategic thinking.
Strong organizational and time management skills, with a commitment to meeting deadlines.
Ability to multi-task and work collaboratively.
Knowledge and experience in mental health or NPO in Japan is a plus.
Salesforce experience is desirable.
<What TELL could offer to you>
Meaningful Impact: Contribute to a cause that truly matters by actively participating in mental health advocacy and making a positive impact on the lives of individuals and communities in Japan.
Flexible work environment and professional growth: Engage in continuous learning and professional development opportunities while enjoying a flexible work environment. We offer a three-month flexible working hours system with no core hours, giving you genuine autonomy over how you manage your work schedule. In addition, we provide hybrid working arrangements, with the flexibility to work from home when business needs allow.
Community Engagement: Be part of a vibrant and diverse community that actively engages with various stakeholders, including NGO, government, community organizations, corporate partners, and individuals passionate about mental health.
<How to Apply>
Interested candidates should send a CV or Resume to TELL HR (tell-hr@telljp.com).
Please note we are unable to provide a work visa, and require all applicants to have working permissions and residence established in Japan in order to be considered for the position.
