General Manager (Country Manager)

To apply, please submit your resume to cindy.levy@franklincovey.com

About FranklinCovey

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our mission statement is “We enable greatness in people and organizations everywhere”. We fulfill this mission by hiring “Achievers with Heart”.

Job Title: General Manager
Payroll Title: Country Manager
Reports to: Senior Vice President of International
Location: Tokyo, Japan

Job Summary:
FranklinCovey is seeking a highly skilled General Manager to lead and grow our direct office business in Japan. This role requires strong go to market expertise and involves overseeing regional sales teams, delivery consultants, and marketing functions while ensuring seamless alignment with global strategies.

As a senior leader, you will be accountable for driving revenue growth, maintaining alignment with the global go-to-market strategy, and nurturing high-performing teams. You will bring a strong understanding of Japan’s market dynamics, cultural diversity, and business environments. Comprehensive training on FranklinCovey's solutions and methodologies will be provided.

Key Responsibilities:
Leadership & Management
· Strategic Implementation: Execute corporate strategy with limited, essential adaptations while balancing country and cultural nuances with global objectives. Drive measurable growth in revenue, customer acquisition, and profitability.
· Cultural Leadership: Build a culture of trust, collaboration, and accountability within the different functions and teams. Promote inclusivity and respect for the diverse cultures within the region.
· Financial Oversight: Manage budgets with full P&L responsibility, ensuring efficient resource allocation and achieving an annual top-line revenue growth targets.
· Market Analysis: Oversee analyses of regional market trends, customer behaviours, and competitive landscapes to shape actionable business strategies that deliver 30%+ profitable growth.
· Communication & Accountability: Establish clear goals, set expectations, and ensure accountability across teams. Foster transparent communication to align priorities and deliver outcomes.
· Talent Development: Identify, recruit, and develop high-performing talent. Proven, credible ability to coach and mentor leaders, teams, and encourage innovation and continuous improvement.
· Executive Presence: Represent FranklinCovey confidently in interactions with senior leaders, both internally and externally, demonstrating excellent communication skills.
· Commercial Expertise: Leverage experience in subscription-based business models to promote sustainable growth.
· Compliance & Ethics: Ensure all operations comply with Japanese legal frameworks and align with FranklinCovey's ethical standards.

Sales Leadership
· Revenue Growth: Set and drive ambitious revenue targets and growth for regional sales teams, ensuring alignment with overall business goals.
· Market Insights: Stay ahead of market trends, emerging opportunities, and competitive threats to inform strategic decisions and maintain a competitive edge.
· Client Engagement: Build and nurture strong relationships with key clients and stakeholders, serving as an executive sponsor to enhance loyalty and long-term partnerships.
· Forecasting & Planning: Develop accurate revenue forecasts for each region and sales team based on market insights and sales data.
· Coaching & Mentorship: Provide coaching to sales teams, fostering a client-centric approach and a consistent track record of success.
· Results-Driven: A proven ability to grow profitable businesses across mid-sized and large organisations using consultative sales approaches.

Qualifications & Experience:
· Sales Leadership: At least 10 years of proven experience in senior sales management roles, consistently delivering or exceeding revenue targets.
· Language(s): Candidates must be fluent in English and Japanese
· Team Development: Strong track record in building, motivating, and managing high-performing teams across multiple geographies.
· Market Knowledge: A deep understanding of Japanese business environments, cultural diversity, and market dynamics.
· Industry Expertise: Demonstrated knowledge of the performance improvement sector, with the ability to adapt to its evolving landscape.
· Enterprise Account Management: Significant experience in developing and growing revenues within major accounts
· Strategic Thinking: Proficiency in utilising enterprise-level tools and processes such as pipeline management, forecasting, and account strategies.
· Global Perspective: Proven ability to navigate and thrive in multi-national organisations, leveraging cultural insights to build successful relationships.
· Education: Undergraduate degree required; an MBA or equivalent is highly desirable.
· Negotiation Excellence: Strong negotiation skills, with a history of closing complex deals and forming strategic partnerships.
· Travel Flexibility: Willingness to travel within Japan and occasionally to other global locations for corporate meetings.

What We Offer:
· A leadership opportunity within a globally recognised organisation, influencing business success across Japan.
· A dynamic, inclusive, and collaborative working environment.
· The chance to lead diverse teams and develop your expertise in cross-cultural business management.
· A competitive compensation package with performance-based incentives.
· Access to FranklinCovey's industry-leading training and solutions.